We offer a 30-day return policy, granting you a period of 30 days from the date of receipt of your item to initiate a return request.

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags intact, and in its packaging. Additionally, you will require the receipt or proof of purchase.

To initiate a return, kindly contact us at admin@zono.best.

Upon acceptance of your return, we will provide you with a return shipping label and instructions on the appropriate shipping address. Items returned without prior request will not be accepted.

Upon receipt and inspection of your return, we will notify you of its approval or denial. Should the refund be approved, it will be automatically processed and credited to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Damages and issues Upon receipt of your order, please thoroughly inspect it. Should you discover any defects, damage, or receive an incorrect item, promptly contact us. We will promptly assess the situation and take appropriate action to rectify the issue.

Exceptions / non-returnable items Certain items are ineligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Should you have any questions or concerns regarding your specific item, please contact us.

Regrettably, we are unable to process returns on sale items or gift cards.

Exchanges The most effective method to ensure the fulfillment of your desires is to promptly return the item you currently possess. Upon the acceptance of the return, initiate a separate transaction to procure the desired item.

European Union 14 day cooling off period Despite the aforementioned, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As previously mentioned, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Additionally, you will require the receipt or proof of purchase.